Our eBooks are EPUB2 format (EPUB3 for Japanese) and can be read on most popular smart phones, computers and eReaders with up to date software.
If you have purchased ebooks from the old version of the Shop, you will need to create a pottermore.com account with the same email address as the one used on the old version of the Shop.
Your books can be found in your profile on pottermore.com
Please see our handy visual guide to help you transfer your eBook to your device.
If you are a Kindle user you may be able transfer your eBook directly to your Amazon Library. Please see our Amazon transfer guide. Please ensure you have a country of residence set in your Amazon account.
If you are a Nook and Kobo user, you can download directly to your computer and copy on to your app or device. You will also soon be able to transfer directly to your Nook or Kobo library.
If you are still having problems, please contact us here.