Contact Us

Pottermore
Cancellations, Returns & Refunds

Articles in this section

Where can I find help about cancellations and refunds of eBooks and Audiobooks?
What is your returns policy for The Art Collection?
How long will it take for me to receive my refund?

How long will it take for me to receive my refund?

Once a refund has been processed by us it can take up to 14 working days to appear in your account depending on who you bank with.

Was this article helpful?

17 out of 38 found this helpful

Have more questions? Submit a request

Return to top

Related articles

Where can I find help about cancellations and refunds of eBooks and Audiobooks?
What is your returns policy for The Art Collection?
Is pottermore.com secure?
Can I change my wand?

Pottermore | Terms & Conditions | Privacy & Cookies Policy